Publications

  • ISO/IEC 20000-1:2018 The Implementation Guide
  • A Guide to ISO/IEC 20000-1:2018 Service Management
  • A Guide to ISO/IEC 38500:2015 Governance of IT
  • A Quick Guide to the Integral Service Management Framework
  • Service Management: it’s all about the people
  • The Human Face of Management
  • The Healing Elephant
  • De Helende Olifant
  • Attitude in NLP Counseling

All books are available on Amazon.